Returns and Exchanges

At Shop New Balance, every In-stock item is backed 100% by our Perfect Fit money-back Guarantee. If you are not satisfied with any In-stock item you purchase within 7 days after receiving your order, Shop New Balance offers FREE Returns and Exchanges services.

In-stock Items:

Please contact Customer Care by calling Hotline: 3170 9339 as soon as possible to arrange the pick-up of your return package within Times Logistics service area at no charge to you.

If you return it by mail, we will give you total of $30 store credit per order. Please ship your return item(s) to:

Times Logistics Limited
C/O Shop New Balance
Room 1103, 11/F
EW International Tower
120-124 Texaco Road
Tsuen Wan, N.T.

If you have any questions regarding a return, exchange or refund, please contact us. We will be happy to assist you!

Important Notes:

• Our return address is not a retail location, all returns must be shipped. No drop-offs please.
• All refunds will be credited to the payment form used for the original purchase.
• Exchanges are subject to availability.
• Should there be a difference in value on your exchange, either a credit or charge of the difference will be issued to the original form of payment used on the original purchase.
• In the event of any inconsistencies between the English and Chinese version, the English version shall prevail.